Introduction This Cancellation Policy outlines the terms and conditions for canceling services booked through the Takecare app and website. By using our services, you agree to the terms of this policy.
1. Service Cancellation by User 1.1 Notice Period: Users may cancel their booked service up to 24 hours before the scheduled appointment without incurring any charges. This allows our service providers sufficient time to adjust their schedules.
1.2 Late Cancellations: If a user cancels within 24 hours of the scheduled appointment, a cancellation fee of 50% of the service cost will be charged. This fee helps compensate the service provider for the time reserved.
1.3 No-Show Policy: If a user fails to show up for the appointment without prior cancellation, they will be charged the full cost of the service. This policy ensures that our service providers are fairly compensated for their time.
2. Service Cancellation by Provider 2.1 Provider-Initiated Cancellations: Service providers may cancel appointments due to unforeseen circumstances such as emergencies or personal issues. In such cases, users will receive a full refund or the option to reschedule at no additional cost. Providers will make every effort to notify users as soon as possible.
2.2 Emergency Cancellations: In emergencies, providers may cancel services at short notice. Users will be promptly notified, and refunds or rescheduling options will be provided. We aim to minimize disruptions and ensure users' needs are met promptly.
3. Refunds and Charges 3.1 Refund Eligibility: Refunds will be processed based on the cancellation notice period and the applicable charges outlined in this policy. The specific terms for refunds will be clearly communicated to users at the time of cancellation.
3.2 Processing Time: Refunds will be processed within 7-10 business days from the date of cancellation. The refund amount will be credited to the original payment method used. Users will receive confirmation of the refund via email.
4. Modifications to Bookings 4.1 Rescheduling: Users may reschedule their appointments up to 24 hours before the scheduled time without any additional charges. This allows flexibility for users while ensuring service providers can manage their schedules effectively.
4.2 Modification Fees: Rescheduling within 24 hours of the appointment may incur a modification fee of 25% of the service cost. This fee helps compensate for the short notice and potential scheduling conflicts.
5. Special Conditions 5.1 Promotional Services: Cancellations for services booked under special promotions or discounts may have different terms. Please refer to the specific promotion terms for details. Promotional terms will be clearly communicated at the time of booking.
5.2 Subscription Services: Cancellations for subscription-based services will follow the terms outlined in the subscription agreement. Users are encouraged to review their subscription terms for specific cancellation policies.
6. Dispute Resolution 6.1 Contact Us: If users encounter any issues with cancellations or refunds, they can contact our customer support team at [customer support contact information]. Our support team is available [support hours] to assist users.
6.2 Resolution Process: Our customer support team will review and resolve disputes within 14 business days. Users will be kept informed of the progress and outcome of their dispute.
7. Changes to Cancellation Policy Takecare reserves the right to update this Cancellation Policy at any time. Users will be notified of any significant changes via email or through our app and website. The latest version of the policy will always be available on our website.
8. Acceptance of Terms By using our services, users acknowledge that they have read, understood, and agree to the terms of this Cancellation Policy. This acceptance forms a binding agreement between the user and Takecare.
